ISO 9000 and the Construction Industry

by Dr L S Pheng

Dr Pheng is a Chartered Builder. He has consulted widely and written extensively and is acknowledged as a leading authority on quality management in the construction industry. He is currently a Senior Lecturer at the University of Singapore.

This book goes beyond the interpretation and implementation of ISO 9000 in the construction industry. Through the use of case studies, the book deals with the non-technical attributes of quality management systems in the construction industry and how these may influence the effectiveness of ISO 9000 requirements.

The book explains and provides solutions on how behavioural influence, environmental changes, legal implications and quality costs measurement can be managed within construction firms to achieve effective quality management systems. The book also provides practical examples of ISO 9000 and large building projects as well as the smaller construction firms.

Why should I buy this book?

Most existing books only deal with the technical requirements of ISO 9000 for the construction industry. This is the first book which also deals with non-technical issues related to ISO 9000 quality management systems.
Construction companies are still unsure as to what their costs and liabilities are in relation to ISO 9000. This book examines, for the first time, the legal implications of ISO 9000 as well as how quality costs can be measured within construction firms.
Real life case studies of ISO 9000 as applied in construction projects provide practitioners with a better understanding of how total quality management can be achieved by construction firms.

Development and implementation of ISO 9000

The ISO 9000 standards. Interpreting ISO 9001. Certification for construction firms.

ISO 9000 AND Behavioural influence

Power in organisations. Authority and power. Empowerment in organisations. Organisation politics. Employee’s adaptability to change. Leadership style. Conflicts. Research method. Survey results. Case studies.

ISO 9000 AND Change management

ISO 9000 Quality Management System. The technical approach. The non-technical approach. Research methodology. Case studies. Establishing an integrative environment.

ISO 9000 - legal implications for the construction industry

Authority to deal with non-conformities. Concessions and variations. Verification. Specification of requirements. Acceptance and specifi-cations. Auditing the quality system. Documentation and quality records. Evaluation of subcontractors. Control of customer-supplied product.

A case study of ISO 9000 in large scale projects

Implementation of QA during construction. Quality control department. Method statements and work procedures. Checklists for other work. Consultants’ drawings. Contractor’s site staff. Consultants’ site staff. Non-conformance works.

ISO 9000 for small construction firms

Reasons for shunning ISO 9000. Survey findings. Implications of survey finding. Recommendations for implementation.

A system for quantifying construction quality costs

ISO 9000 and quality costs. Importance of quality costs. Significance of quality costs in construction. Uses for quality cost data. Need for a quality cost system. Installing a quality cost system. Proposed construc-tion quality costs quantifying system (CQCQS). Format for the quality cost model. Implementation of the proposed quality cost system on site. Knowing quality costs reduces quality costs.

Total Quality Management

The TQM philosophy. Comparing TQM with ISO 9000. Implementing TQM using the ISO 9000 route. TQM in the construction industry. TQM for construction projects.

Conclusion

Overview and future directions

Price: £63.00

ISBN: 1 902375 01 7

Publisher: Chandos Publishing (Oxford) Limited

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ISO 9000 and the Construction Industry

Why should I buy this book?

Contents